Your questions, comments or suggestions are very important to us

Merit Capital wants to make sure you are satisfied with the service we provide. That is why we are always trying to improve the quality of our services.

If you have a question, complaint, or comment, then let us know. Merit Capital will study it carefully! We will listen to you, and where necessary we will try to find a suitable solution. In this way we can help to improve our services and products, and avoid any mistakes in the future.

Who should you contact? 

For suggestions: 

Contact your Account Manager. He or she is your independent adviser, and knows your situation best.

For complaints: 

Contact the Compliance department of Merit Capital in writing (by letter, fax or e-mail).
Merit Capital NV/SA
To Compliance Department
Museumstraat 12 D, 2000 Antwerp
F: +32 (0)3 259 23 05

Do you disagree with the proposed solution for your complaint?

Then please contact in writing (by letter or e-mail):

Ombudsfin vzw
North Gate II, Koning Albert II-laan 8 box 2
1000 Brussels, Belgium

E-mail:     [email protected]